Intersynergy Technologies

Privacy Policy

Intersynergy Technologies Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: [email protected]

What information we collect, use, and why

1. Operation of customer accounts and guarantees

We collect or use the following information for the operation of customer accounts and guarantees:

  • Unique Player ID / User ID (Assigned by the server)
  • Technical Device Information (OS version, device model – required to ensure the “account” works on that specific hardware) [cite: 19]

2. Research or archiving purposes

We collect or use the following information for research or archiving purposes:

  • Website and app user journey information

3. Dealing with queries, complaints or claims

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • IP Addresses, Device Data, Game Data

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

Our lawful bases for the collection and use of your data

For the operation of customer accounts and guarantees

Lawful Basis: Contract

We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

For research or archiving purposes

Lawful Basis: Legitimate interests

We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are: We have a legitimate interest in understanding how difficult the levels are and how popular the game is. We anonymize this data after 30 days, minimising the risk for Users.

For dealing with queries, complaints or claims

Lawful Basis: Legitimate interests

We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are: It is in both our and the User’s interest to process any issues promptly.

Your Data Protection Rights

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure: You have the right to ask us to delete your personal information.
  • Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing: You have the right to object to the processing of your personal data.
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Where we get personal information from

  • Directly from you

How long we keep information

We are committed to the principle of Storage Limitation. We only keep your data for as long as is necessary to provide the game service, maintain security, and improve gameplay.

Data Category What We Hold Retention Period Action After Retention
Player Account Your unique Player ID (stored on our server) and technical device metadata. Indefinite while you are an active player.If you are inactive for 24 months, we consider the account abandoned. Deletion: The Player ID is permanently deleted from our active user database.
Game History & Performance Your scores, level completion times, and gameplay statistics linked to your Player ID. 30 Days.We keep this detailed history for a short window to verify high scores, detect cheating, and resolve player queries. Anonymization: We remove the link between your Player ID and the game result. The result becomes anonymous statistical data (e.g., “A player scored 500 points”) which we keep indefinitely for research.
Security & Anti-Cheat Logs IP Addresses and server access logs. 30 Days (rolling window). Deletion: Logs are automatically overwritten or deleted, unless a specific security threat (e.g., a ban) requires us to keep a record longer.
Local Data Your Player Name (Username) and your personal list of past games. User Controlled.This data is stored locally on your device (in localStorage). We do not have access to it. N/A: You can delete this at any time by clearing your browser/app cache or uninstalling the game.
Customer Support Emails or messages you send us regarding complaints or bugs. 30 Days after the query is resolved. Deletion: Support tickets are deleted once the issue is closed and the dispute window has passed.

Key Definitions

  • Deletion: The permanent removal of data from our servers so that it cannot be recovered.
  • Anonymization: The process of stripping your Unique ID from the data. Once anonymized, the data can no longer be traced back to you and is therefore no longer subject to GDPR retention limits.
  • Inactive: We define “Inactive” as a Player ID that has not established a connection with our game servers for a continuous period of 24 months.

Important Note on Your Rights

Because we anonymize your gameplay data after 30 days, we can only fulfill requests to provide a copy of your data (Subject Access Request) or delete your data (Right to Erasure) if the request is made within that 30-day window. After 30 days, we no longer know which data belongs to you.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated: 2025-12-31